Terms of Service
1. Acceptance of These Terms
These SecureDutyPro Terms of Service (“Terms”) form a binding agreement between SaaS Logic LLC (“Provider,” “we,” “us,” or “our”) and the individual, business, security company, governmental entity, public authority, nonprofit organization, property owner, in-house security department, or other organization that purchases, subscribes to, accesses, or uses SecureDutyPro (“Customer,” “you,” or “your”).
SecureDutyPro includes its websites, Operations Console, Mobile Data Terminal (“MDT”), guard/officer applications, client portal, dispatch tools, GPS and geofencing functions, patrol and checkpoint tools, push-to-talk and voice communications, messaging, alerts, incident and activity reporting, scheduling, timekeeping, payroll-support functions, billing tools, APIs, documentation, integrations, and related services, collectively the “Service.”
You accept these Terms when you:
- create an Account after being presented with these Terms;
- affirmatively accept an Order Form or other document referencing these Terms;
- purchase or pay for the Service;
- sign in to a SecureDutyPro portal, application, console, MDT, or client portal after receiving notice of these Terms;
- start a shift or use an Authorized User account after receiving notice of these Terms; or
- otherwise access or use the Service after receiving notice and a reasonable opportunity to review these Terms.
A person accepting these Terms for an organization represents that the person has authority to bind that organization.
IF YOU DO NOT AGREE TO THESE TERMS OR DO NOT HAVE AUTHORITY TO ACCEPT THEM, DO NOT SIGN IN, ACCESS, OR USE SECUREDUTYPRO.
2. Definitions
- Account means the Customer account through which Authorized Users access SecureDutyPro.
- Administrator means an Authorized User designated to manage users, permissions, settings, billing, and Customer Data.
- Authorized User means a guard, security officer, dispatcher, supervisor, manager, administrator, client user, employee, official, contractor, vendor, or other individual authorized by Customer.
- Customer Data includes dispatch calls, narratives, incident reports, daily activity reports, patrol and checkpoint records, schedules, personnel information, location and GPS records, geofence events, photographs, video, LPR or vehicle information, messages, push-to-talk or other audio recordings, timestamps, timekeeping records, billing information, uploaded documents, client information, and other information submitted to or generated through the Service.
- Documentation means Provider user manuals, help materials, training materials, technical instructions, and feature descriptions.
- Order Form means checkout records, quotations, proposals, statements of work, pilot agreements, purchase orders accepted by Provider, or other written documents identifying the purchased Service.
- Seat means a user allocation under the applicable Subscription.
- Subscription means Customer's right to access SecureDutyPro for the agreed trial, monthly, annual, multiyear, pilot, or other subscription period.
3. Contract Documents and Order of Precedence
These Terms, an applicable Order Form, and any Privacy Policy, Data Processing Addendum, Acceptable Use Policy, Refund and Cancellation Policy, Service Level Agreement, or other policy expressly incorporated by reference collectively form the “Agreement.”
If documents conflict, the following order normally controls:
- a specifically negotiated and signed amendment or Order Form;
- a Data Processing Addendum for personal-data processing;
- an applicable Service Level Agreement;
- these Terms; and
- other incorporated policies.
Customer purchase-order terms, procurement forms, vendor portals, RFP provisions, or similar documents do not modify the Agreement unless Provider expressly accepts the modification in a writing signed by an authorized representative.
4. Eligibility and Account Registration
Authorized Users must be at least 18 years old or otherwise legally capable of entering binding agreements where required.
Customer is responsible for:
- providing accurate account and billing information;
- maintaining individual user accounts where required;
- protecting passwords, PINs, SMS codes, authentication tokens, and devices;
- assigning appropriate roles and permissions;
- deactivating users who no longer require access; and
- activity conducted through its Account and Authorized Users.
Suspected unauthorized access or compromised credentials should be reported promptly to [email protected].
5. Administrators and User Management
Customer Administrators may be permitted to:
- add, remove, suspend, or reactivate users;
- assign roles, sites, clients, posts, sectors, permissions, and modules;
- configure workflows and notifications;
- view Customer Data and user activity;
- add billable Seats or services; and
- make settings or billing decisions affecting Customer.
Customer authorizes Provider to rely on instructions submitted through properly authenticated Administrator accounts.
6. Subscription Plans and Usage Limits
SecureDutyPro may be offered using per-user, per-Seat, location, module, usage, tiered, monthly, annual, enterprise, public-sector, promotional, pilot, or individually negotiated pricing.
The applicable price, quantities, modules, storage, retention periods, support level, or other limits are those shown at checkout or stated in the applicable Order Form.
Provider may technically enforce contractual limits involving Seats, users, clients, sites, GPS retention, radio retention, storage, API use, communications, attachments, or other usage measurements.
7. Seat Increases and Reductions
Customer may add Seats during a Subscription period. Additional Seats may be charged immediately or prorated for the remainder of the current period. Administrators who add billable users authorize resulting charges.
Seat reductions normally take effect at the next renewal. Unused Seats or reduced Seat counts do not create midcycle refund rights unless required by law or expressly stated in an Order Form.
8. Free Trials, Demonstrations, Sandboxes and Pilots
Where offered, the standard SecureDutyPro free trial is 14 days unless a different duration is stated at signup or in an Order Form.
A trial requiring payment information may automatically convert to a paid Subscription if Customer does not cancel before the disclosed conversion date. A trial without payment information may be suspended or terminated when the trial ends.
Demonstration and sandbox environments may contain fictional, sample, resettable, or incomplete data and are not intended to serve as production records. Provider may periodically reset or delete sandbox data.
9. Fees and Payment
Customer agrees to pay fees shown at checkout or in an Order Form.
Unless otherwise stated:
- Subscription fees are charged in advance;
- fees paid are nonrefundable except where required by law;
- unused time or Seats do not create refund rights; and
- Customer remains responsible for charges already incurred.
Card and Electronic Payments
Payments may be processed by Stripe or another payment processor. Customer authorizes applicable recurring charges, renewals, Seats, add-ons, usage charges, taxes, and other authorized amounts.
Invoice Billing
Approved invoice accounts are due according to the invoice or Order Form. Unless stated otherwise, invoices are due within 30 days. Overdue undisputed balances may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law.
10. Renewal, Price Changes and Cancellation
Unless otherwise stated, paid Subscriptions automatically renew for successive periods equal to the preceding Subscription period.
Customer may prevent renewal through available billing controls or by contacting [email protected] before renewal.
Provider may change pricing by giving at least 30 days' notice. A price change normally becomes effective at the next renewal rather than during a prepaid period.
Cancellation normally takes effect at the end of the current paid period. No partial-period refunds are provided unless required by law or expressly stated in an Order Form.
11. License Grant
Subject to payment and compliance with the Agreement, Provider grants Customer a limited, nonexclusive, nontransferable, nonsublicensable right during the Subscription period to access and use SecureDutyPro for Customer's lawful internal business or governmental security operations and to permit its Authorized Users to do the same.
The Service is licensed, not sold.
12. Use Restrictions
Customer and Authorized Users may not:
- reverse engineer, decompile, disassemble, decrypt, or attempt to discover source code except where such restriction is prohibited by law;
- resell, sublicense, rent, lease, or provide the Service as an unauthorized service bureau;
- share individual credentials;
- bypass Seat limits, access controls, or security protections;
- use the Service to create or assist in creating a competing product;
- copy interfaces, reports, forms, workflows, or features for competitive purposes;
- perform unauthorized penetration, vulnerability, benchmark, scraping, or automated testing;
- upload malware or interfere with Service operation;
- access another customer's Account or data;
- use SecureDutyPro unlawfully, deceptively, discriminatorily, or to unlawfully monitor or harass another person; or
- use the Service in a manner creating unreasonable legal, security, safety, or operational risk.
13. Customer Responsibilities
Customer is responsible for:
- the accuracy, completeness, legality, and quality of Customer Data;
- obtaining necessary rights, notices, permissions, licenses, and consents;
- configuring dispatch workflows, status codes, escalation rules, geofences, radio channels, post orders, patrols, checkpoints, alerts, and permissions;
- reviewing incident reports, dispatch records, payroll/timekeeping information, notifications, and imported data;
- maintaining independent records and continuity procedures appropriate to its operations;
- complying with security licensing laws, employment and wage laws, privacy laws, recording laws, surveillance laws, labor agreements, contracts, and internal policies;
- determining whether SecureDutyPro is appropriate for Customer's operations; and
- training and supervising Authorized Users.
14. Security Operations, Dispatch and Emergency Disclaimer
SecureDutyPro is an information-management, communications, reporting, tracking, and workflow platform. Provider is a software provider and does not perform Customer's security duties, guard services, investigations, emergency response, law-enforcement functions, alarm monitoring, or public-safety dispatch.
The Service may assist with guard dispatch, status updates, GPS location, geofencing, calls for service, PTT/radio communications, messages, incident reports, tours, checkpoints, alerts, and related operational activities.
SECUREDUTYPRO IS NOT A SUBSTITUTE FOR 911, LAW-ENFORCEMENT DISPATCH, FIRE/EMS DISPATCH, CERTIFIED ALARM MONITORING, LIFE-SAFETY SYSTEMS, ACCESS-CONTROL SYSTEMS, OR OTHER REQUIRED EMERGENCY SYSTEMS.
Internet, cellular, GPS, browser, device, microphone, mapping, notification, SMS, push-to-talk, and third-party services can fail, become unavailable, be delayed, or report inaccurate information.
Customer remains responsible for:
- maintaining independent emergency and backup communication procedures;
- determining when police, fire, EMS, management, or other authorities must be contacted;
- ensuring personnel are properly trained, licensed, certified, equipped, and supervised;
- verifying critical information rather than relying solely on an app notification or map position; and
- complying with laws governing private security activities in every jurisdiction where Customer operates.
15. Location Tracking, Audio, Recording and Monitoring
SecureDutyPro may collect or process device location, GPS coordinates, geofence events, timestamps, microphone audio, push-to-talk transmissions, messages, photographs, video, checkpoint data, LPR information, device information, and other operational records when enabled.
Customer is solely responsible for determining whether notice or consent is required before monitoring, tracking, recording, storing, reviewing, or disclosing such information.
Customer must comply with applicable federal, state, local, workplace, collective-bargaining, wiretap, recording, biometric, surveillance, employee privacy, and consumer privacy laws.
Provider does not determine whether Customer's particular monitoring or recording practice is lawful.
Operational communications may be stored or retained according to the applicable Account configuration and retention policy.
16. Timekeeping, Scheduling, Payroll and Billing Support
SecureDutyPro may provide clock-in/out records, scheduling, payroll calculations, billing calculations, rate calculations, overtime indicators, approvals, exports, or related administrative tools.
Provider is not Customer's payroll processor, accountant, tax adviser, employer, professional employer organization, or legal adviser unless separately agreed in writing.
Customer must review and approve time, pay, overtime, leave, deductions, classification, billing, and other employment or financial information before using it for payroll, invoicing, disciplinary, or legal decisions.
17. Customer Data Ownership
As between Customer and Provider, Customer retains all right, title, and interest in Customer Data.
Customer grants Provider and authorized subprocessors a limited license to host, store, copy, transmit, display, process, secure, back up, and otherwise use Customer Data only as reasonably necessary to provide and support SecureDutyPro, perform Customer instructions, maintain security, troubleshoot issues, comply with law, and exercise rights granted under the Agreement.
18. De-identified and Aggregated Information
Provider may create and use aggregated or de-identified information that does not reasonably identify Customer or an individual for service operation, analytics, security, benchmarking, performance analysis, and product improvement.
Provider will not publicly identify Customer as the source unless Customer authorizes it.
Provider will not use identifiable Customer Data to train a generalized third-party artificial-intelligence model without Customer's express authorization.
19. Privacy and Data Protection
When Provider processes personal information contained in Customer Data on Customer's behalf, Customer is responsible for establishing a lawful basis, providing required notices, obtaining required consents, and responding to requests from Customer's personnel, contractors, clients, visitors, or other data subjects.
20. Sensitive and Regulated Information
Unless Provider expressly agrees in a signed writing, Customer must not use SecureDutyPro to store or process information requiring a specialized compliance program that Provider has not agreed to provide, including:
- HIPAA-regulated protected health information;
- complete payment-card or bank-account numbers;
- Social Security numbers or complete government identity-document numbers;
- biometric templates;
- classified national-security information;
- Controlled Unclassified Information requiring a specific federal security standard;
- TSA Sensitive Security Information;
- CJIS-regulated criminal-justice information;
- ITAR or export-controlled technical information;
- children's protected personal information; or
- credentials or authentication secrets for unrelated systems.
Customer must notify Provider before submitting information requiring specialized security, residency, retention, certification, or contractual controls.
21. Security
Provider will maintain reasonable administrative, physical, and technical safeguards designed to protect Customer Data.
No internet-connected system is completely secure. Provider does not guarantee that unauthorized access, cyberattacks, device compromise, communication failure, or data loss will never occur.
Customer remains responsible for securing its networks, devices, user credentials, email/SMS accounts, integrations, Bluetooth devices, mobile devices, radios, local exports, and copies of Customer Data.
22. Confidentiality
Each party will protect the other's nonpublic Confidential Information using at least reasonable care and use it only to perform or exercise rights under the Agreement.
Customer Data is Customer Confidential Information. Nonpublic software, architecture, security information, source code, pricing, product plans, Documentation, designs, and Provider-created technology are Provider Confidential Information.
A party may disclose information when required by law, subpoena, court order, audit obligation, or applicable public-records law.
23. Third-Party Services and Integrations
SecureDutyPro may rely upon or integrate with services such as payment processing, mapping, cellular networks, SMS gateways, email providers, cloud infrastructure, mobile operating systems, Bluetooth/PTT hardware, cameras, LPR systems, accounting systems, APIs, weather services, or other third-party systems.
Provider is not responsible for third-party outages, accuracy, changes, security practices, data practices, or failures outside Provider's reasonable control.
Provider may disable an integration that creates a material security, operational, legal, or performance risk.
24. Mobile Applications and Device Features
Supported applications may use location, camera, microphone, Bluetooth, notifications, background services, local storage, files, or other device features.
Customer is responsible for necessary permissions and notices. GPS coordinates, timestamps, photographs, sensor values, heading, speed, Bluetooth events, and other device-generated information may not always be precise.
Information used for discipline, payroll, safety, compliance, or another significant decision should be independently reviewed where appropriate.
25. Service Availability, Maintenance and Support
Provider will use commercially reasonable efforts to make paid Services available and provide support.
Unless a signed SLA states otherwise:
- no specific uptime percentage is guaranteed;
- maintenance windows may occur;
- emergency maintenance may occur without advance notice;
- features may be updated, limited, added, or removed;
- support response times are estimates; and
- the Service is provided on an “as available” basis.
26. Professional and Implementation Services
Provider may provide implementation, data import, configuration, training, consulting, integration, customization, migration, deployment, or other professional services.
The scope, fees, schedule, deliverables, and Customer responsibilities will be stated in an Order Form or statement of work.
Customer is responsible for supplying accurate information, timely decisions, access, and qualified personnel reasonably required to perform the work.
27. Beta, Preview and Evaluation Features
Alpha, beta, preview, early-access, experimental, and evaluation functionality:
- may be incomplete;
- may contain errors;
- may change or be discontinued;
- may not be fully supported; and
- should not be relied upon for critical or life-safety functions.
Beta features are provided “as is.”
28. Intellectual Property
Provider and its licensors retain all right, title, and interest in SecureDutyPro, including software, source code, Documentation, interfaces, workflows, forms, reports, designs, configurations, methodologies, trademarks, logos, branding, updates, improvements, and derivative works.
Customer receives only the limited rights expressly granted by the Agreement.
29. Feedback
Customer may provide suggestions, corrections, ideas, feature requests, or other feedback. Customer grants Provider a worldwide, perpetual, irrevocable, royalty-free right to use and incorporate feedback into Provider products and services without restriction or compensation.
This does not transfer ownership of Customer Data.
30. Suspension
Provider may suspend access when reasonably necessary to:
- prevent or respond to a security incident;
- stop unlawful or prohibited activity;
- protect another customer or the Service;
- comply with law;
- address nonpayment;
- prevent material harm;
- enforce contractual limits; or
- investigate a material Agreement violation.
Provider may act immediately when delay would create significant security, legal, safety, or operational risk.
31. Term and Termination
These Terms begin when Customer first accepts them and continue while Customer has an Account or Subscription.
Either party may terminate for a material breach not cured within 30 days after written notice, unless the breach cannot reasonably be cured.
Provider may terminate immediately for unlawful use, unauthorized access, security threats, sanctions restrictions, legal prohibitions, or other serious uncurable breaches.
32. Effect of Termination and Data Export
When the Agreement ends:
- Customer's license and access rights end;
- unpaid charges remain due;
- Authorized User access may be disabled; and
- surviving contractual provisions remain effective.
For paid Accounts, Provider will ordinarily make Customer Data available for electronic export for 30 days after termination or expiration unless prohibited by law, a security risk exists, Customer requests earlier deletion, the Account was used unlawfully, or an Order Form states another period.
After the export period, Provider may delete active Customer Data. Residual copies may remain temporarily in backups until overwritten through normal backup cycles.
Customer is responsible for retaining records required for legal, licensing, regulatory, contractual, audit, evidentiary, payroll, public-records, or business-continuity purposes.
33. Limited Service Warranty
For paid Subscriptions, Provider warrants that the Service will perform in substantial accordance with applicable Documentation under normal authorized use.
Customer's exclusive remedy for a material breach of this warranty is, at Provider's option, correction of the material nonconformity, a reasonable workaround, or termination of the affected Service with refund of prepaid fees covering the unused portion of the affected Subscription period.
This warranty does not cover problems caused by unauthorized use, third-party systems, unsupported devices, Customer Data, internet/network failures, unauthorized modifications, beta functionality, or failure to follow Documentation.
34. Disclaimer of Warranties
EXCEPT FOR THE LIMITED WARRANTY EXPRESSLY STATED ABOVE AND TO THE FULLEST EXTENT PERMITTED BY LAW, SECUREDUTYPRO IS PROVIDED “AS IS” AND “AS AVAILABLE.”
Provider disclaims implied and statutory warranties including merchantability, fitness for a particular purpose, title, noninfringement, accuracy, uninterrupted availability, or results.
Provider does not warrant that:
- the Service will be error-free or uninterrupted;
- every defect will be corrected;
- GPS positions will always be accurate;
- messages, alerts, SMS, push notifications, or radio traffic will always be delivered;
- Customer Data will never be lost;
- reports, payroll calculations, dispatch records, or other calculations will satisfy Customer's requirements; or
- use of SecureDutyPro ensures regulatory or legal compliance.
35. Indemnification by Customer
To the extent permitted by law, Customer will defend, indemnify, and hold harmless Provider and its members, officers, employees, contractors, and agents from third-party claims arising from:
- Customer Data;
- Customer's or an Authorized User's violation of the Agreement or law;
- Customer's security operations, personnel, investigations, services, or use of force;
- Customer's dispatch decisions or emergency response decisions;
- Customer's monitoring, GPS tracking, recording, LPR, camera, or surveillance activities;
- Customer's failure to obtain necessary consent, notice, license, or authorization;
- employment, payroll, wage, scheduling, or disciplinary decisions made by Customer; or
- personal injury or property damage caused by Customer or its Authorized Users.
36. Limited Intellectual-Property Indemnification by Provider
For a paid Subscription, Provider will defend Customer against a third-party claim alleging that Customer's authorized use of the unmodified Service directly infringes a United States patent, copyright, or trademark.
Provider may obtain continued-use rights, modify or replace affected functionality, provide substantially equivalent functionality, or terminate the affected Service and refund prepaid fees for the unused portion.
This protection does not cover claims caused by Customer Data, third-party modifications or combinations, use contrary to the Agreement, or Customer-supplied specifications.
37. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, REVENUE, BUSINESS OPPORTUNITY, GOODWILL, ANTICIPATED SAVINGS, OR DATA.
Except for Customer's payment obligations and liabilities that cannot legally be limited, each party's total aggregate liability arising from the Agreement will not exceed:
- for a paid Subscription, fees paid or payable by Customer for the affected Service during the 12 months immediately preceding the event giving rise to the claim; or
- for a free trial, sandbox, beta service, or unpaid Account, one hundred U.S. dollars ($100).
38. Government and Public-Sector Customers
This section applies to governmental agencies, airport authorities, municipalities, counties, states, public universities, public corporations, and other public bodies.
Provisions concerning indemnification, arbitration, governing law, automatic renewal, confidentiality, advance payment, interest, attorneys' fees, and liability apply only to the extent legally permitted for that public entity.
A signed public-sector addendum or Order Form may modify these provisions.
Customer acknowledges that records relating to the Agreement may be subject to public-records, freedom-of-information, audit, retention, procurement, or disclosure laws.
Provider source code, security credentials, another customer's data, trade secrets protected by law, and information whose disclosure would create a material security risk are not required to be disclosed except where applicable law specifically requires disclosure.
Where legally required, nonappropriation language must be included in an applicable signed Order Form or public-sector addendum.
39. Export Controls and Sanctions
Customer may not use, export, reexport, transfer, or make SecureDutyPro available in violation of United States export-control, sanctions, or trade laws.
40. Informal Dispute Resolution
Before formal proceedings, a party must provide written notice describing the dispute and requested resolution. The parties will attempt in good faith to resolve the dispute through direct discussion for at least 30 days after receipt.
Either party may seek emergency injunctive relief when necessary to protect security, data, confidentiality, or intellectual-property rights.
41. Arbitration and Class-Action Waiver
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS LEGAL RIGHTS, INCLUDING THE RIGHT TO A JURY TRIAL.
Except for disputes eligible for small-claims court, requests for injunctive relief, and public-sector Customers legally prohibited from agreeing to arbitration, unresolved disputes will be resolved by binding individual arbitration administered by the American Arbitration Association under its applicable commercial rules.
Arbitration will take place in Volusia County, Florida unless the parties agree to remote proceedings or another location.
The parties waive the right to a jury trial and agree that claims may be brought only individually and not as part of a class, collective, consolidated, or representative action.
Customer may opt out of this arbitration provision by sending written notice to [email protected] within 30 days after Customer first accepts these Terms. The notice must identify Customer and clearly state that Customer opts out of arbitration.
42. Governing Law and Venue
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.
For claims not subject to arbitration, the parties consent to exclusive jurisdiction and venue in the state or federal courts serving Volusia County, Florida.
The United Nations Convention on Contracts for the International Sale of Goods does not apply.
43. Changes to These Terms and General Provisions
Changes
Provider may update these Terms. Material changes will receive reasonable notice through an Account notice, login/acceptance screen, website posting, email, or another appropriate method.
Provider may require affirmative acceptance of revised Terms before continued use. Provider may retain the version and acceptance date as business records.
Entire Agreement
The Agreement is the complete agreement concerning the Service and supersedes prior proposals, discussions, representations, and agreements concerning the same subject matter.
Assignment
Customer may not assign the Agreement without Provider's written consent. Provider may assign the Agreement in connection with a merger, reorganization, financing, acquisition, sale of assets, or transfer of the Service.
Independent Contractors
The parties are independent contractors. The Agreement does not create a partnership, joint venture, fiduciary relationship, employment relationship, or agency.
No Third-Party Beneficiaries
The Agreement creates no enforceable rights for persons other than the parties and permitted successors and assigns.
Force Majeure
Neither party is liable for delays or failures caused by circumstances beyond reasonable control, including severe weather, natural disasters, fire, utilities, internet or cellular failures, labor disputes, war, terrorism, civil unrest, government action, epidemics, cyberattacks, or failures of third-party infrastructure. Force majeure does not excuse amounts already due.
Waiver and Severability
Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remainder of the Agreement remains effective.
Electronic Records
The parties agree to electronic transactions. Electronic acceptance, records, signatures, notices, and copies have the same effect as paper originals to the extent permitted by law.
Survival
Provisions concerning payment, Customer Data, confidentiality, intellectual property, disclaimers, indemnification, liability, dispute resolution, and any other provisions intended by their nature to survive will remain effective after termination.
44. Contact Information
SaaS Logic LLC
Provider of SecureDutyPro
1750 14th Street
Orange City, Florida 32763
Legal:
[email protected]
Security:
[email protected]
Billing:
[email protected]
General:
[email protected]